Help Centre

Getting Started with Bid Refinery

Set up your workspace, upload your first tender, and generate an AI-powered response in under 10 minutes.

Uploading Tenders

Supported file formats, size limits, and what happens after you upload a tender document.

Keyboard Shortcuts

Speed up your workflow with keyboard shortcuts for the editor and app navigation.

Understanding AI Requirement Extraction

Learn how Bid Refinery extracts and classifies tender requirements, and how to edit them.

Questionnaires & Answer Bank

How to complete questionnaire requirements and build a reusable answer bank for your organisation.

Generating Drafts

How draft generation works, what section types are created, and how to get the best results.

Editing Drafts

Use the inline editor, rewrite tools, citation viewer, and version history to refine your draft.

Team Collaboration

Invite team members, assign roles, and collaborate on bids together.

Billing & Plans

Compare Bid Refinery plans, understand usage limits, and manage your subscription.

Security & Privacy

How Bid Refinery handles your data, encryption standards, and GDPR compliance.